Dell optiplex 3010 usb ports not working

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Dell optiplex 3010 usb ports not working

In this post, we are going to teach you how to fix Dell USB port not working. We have some simple troubleshooting steps you can follow to resolve your tech problems.

dell optiplex 3010 usb ports not working

In some cases, the root cause of the problem is as simple as a dusty or damaged USB port. Such kind of problem can prevent the port from reading your USB device properly.

So, we recommend plugging your USB device into a different port. On the other hand, if you determine that all the USB ports on your Dell computer do not recognize your USB device, try the next solution. USB ports of laptops malfunction when they do not get sufficient power. To see if this is the case, follow the steps below:. This is a power-saving feature that is useful in extending your battery life. So, we recommend checking your power management settings by following the steps below:.

Thankfully, updating it is one of the easiest workarounds for the issue. You have three options for updating your drivers:. In some cases, even if you click the Update Driver button via Device Manager, your system can miss an update. Unstable PC performance is often caused by outdated or corrupt drivers.

Auslogics Driver Updater diagnoses driver issues and lets you update old drivers all at once or one at a time to get your PC running smoother. Using Device Manager is unreliable, while manually updating your drivers is time-consuming and risky. You can cause system instability issues if you install the wrong drivers.

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To avoid these problems, we recommend using Auslogics Driver Updater. This software program is designed to automatically recognize your operating system. It will also locate, download, and install the latest manufacturer-recommended drivers for your Dell laptop. Ad blockers may interfere with some important blog features, such as comments, images, etc. Please consider disabling your ad blocker so you can have the best experience on this website.

Auslogics Articles. How to fix Dell USB port not working issue without much effort? By Eunice Samson November 13, greater than 3 minutes.

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Subscribe to Our Newsletter. Link copied.I can't install windows 7 because I need the pciexpress driver and I haven't a mouse or keyboard to select the DVD with drivers I've just sent you a private message as I need some further information from your system.

If you can respond to the private message, it would be greatly appreciated.

dell optiplex 3010 usb ports not working

Estou tento o mesmo problema com o Optplexcom o computador em uso o teclado e mouse parou de funcionar. To continue this discussion, please ask a new question. DellFollowers - Follow Mentions Products. Samuel Dell. Spiceworks Help Desk. The help desk software for IT. Track users' IT needs, easily, and with only the features you need.

Get answers from your peers along with millions of IT pros who visit Spiceworks. Try moving the mouse - does the pointer move? Again, try to move the mouse. Does the mouse pointer move? If not, the motherboard would need replaced in this instance to resolve this issue.

Please let me know how you get on with this. Hi Fabio, I've just sent you a private message as I need some further information from your system. This topic has been locked by an administrator and is no longer open for commenting. Read these nextWe have a number of 's and only one has this issue. In effect, the computer appears to lock up randomly, but we've discovered that actually only the keyboard and mouse have stopped working and the OS continues to work behind the scenes. I too am a user. In this case you might need an external USB hub with its own power brick.

I've tried the Power Management on as many devices that made sense, but that hasn't made a difference. The only other USB device plugged in is a scanner which has it's own power supply and also the problem started occurring before we bought and attached the scanner, so that isn't related.

I've just reinstalled chipset drivers etc so we'll see if that resolves it. If it doesn't we'll swap it for another one and rebuild it and see if that resolves the problem. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. TrevorAlford 1 Copper. Optiplex USB ports stop working randomly. Hi, We have a number of 's and only one has this issue.

Does anyone have any ideas how to resolve this without a rebuild? All forum topics Previous Topic Next Topic. RoHe 8 Krypton. What version of Windows? There's always one! Dell Support Resources.I recently received a used Optiplex All is loaded and fine, but I found that the front and rear USB 3. Device Manager doesn't show any exceptions.

Go to Solution. Did you install the Desktop System Software as the very first driver installed after loading Win 7? And did you follow that in order with:. And note the tower and AIO may not necessarily use the same versions of these drivers so be sure you select the right system form factor and the right version of Windows before downloading any drivers.

View solution in original post.

How To Fix USB Ports Not Working or Not Recognized (Windows 10, 8.1, 8, 7 and Vista) / Laptop & PC

Thanks so much for the response. I did not follow any particular order when loading the drivers. Before I reformat and start again, I looked on Dell's site for my service tag, and it listed the following. Could you let me know a bit more detail on the which ones I should load and in which order.

I don't know what some of these are and whether they are needed or not. Based on your guidelines and the guidelines on Dell's site for order of driver installation, I came up with the following list.

Solution for USB ports stop working on Dell Optiplex desktop

Could you please review and provide your feedback on whether you think the sequence is correct or not. Intel Device Manager Diagnostics. Well, I loaded everything in this order, and it is now working. Thanks again for your guidance. I would have never guessed that the sequence was so critical. Glad it's working I did not load Desktop System Software. I did not see that anywhere in the download list. Your bad. I told you to install DSS first, ahead of the chipset in my very first post here.

Download it to your desktop and reboot in Safe Mode reboot and press F8.

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You probably won't see anything happen, but wait a few seconds and then reboot normally. Others just may unzip but not install after you click the desktop file. So be sure to note the folder name where it unzips and then migrate there and click on setup.Also can you tell us what usb port isnt working?

dell optiplex 3010 usb ports not working

What does the device manager say? I've got a bunch of 's behind me The yellow icon means a driver mismatch. You'll need to download and update. You cold try, from the device manager, right click - uninstall - reboot - windows should detect the "missing" driver and re-install it for you. Repair Windows like said 01smicha. One thing you could do, since keyboard and mouse are working Pre-OS, is boot to the Windows recovery environment and try a system restore.

To boot to the recovery environment, turn on the PC and when you see the Dell screen come up, start tapping on the F8 key till you see the advanced options.

Arrow to 'repair your computer' and press 'enter'. Install the 'chipset' driver from the optiplex driver disk, or just quick-search it on google and download. Has anyone found an answer to this problem?.

I got load of this Dell, it been going on for months. Having to restart the machines to get teachers to use it. Is the issue you're experiencing the same as Mohammed's where the USB ports function outside the operating system for example, you have a USB keyboard and can enter the BIOS setup by pressing F2 on the keyboard but in Windows or another operating system, you cannot use your mouse and keyboard?

Do you get the same issue when attempting to boot to Windows in safe mode? If the USB devices working outside the operating system but fail to work inside the operating system then this is more than likely a driver issue as LWBM has stated above.

How to fix Dell USB port not working issue without much effort?

Firstly though, try connecting the USB devices to different ports - for example, if the devices are connected to the front ports, try moving the devices to the back.

I would recommend that you reinstall the following drivers by remote desktop if you are able :. Lastly, if this still did not resolve the issue, we would recommend a complete reinstall of your operating system.

Yea, it is the same issue, it works outside OS,I have tried everything. I have had to swap it with another machine for the end user to continue to work. In BIOS both works. If you have tried all of the above and are still having issues then the only thing we can recommend is an operating system reinstall. With the USB devices working outside the operating system, this shows that the hardware is functioning correctly.

An operating system reinstall should resolve the problem for you. Done a re-install of OS. Sorry to hear that you have multiple systems exhibiting this behaviour.

Can I just ask if the system function correctly for a period of time but if this issue appears after installing updates on your systems? Also, please try this - remove the keyboard or mouse totally from one of the affected systems and then switch the system on and allow the system to boot to the OS.This is a refurbished PC recently purchased from Amazon.

It was sold with a clean install of Windows This led lights when I plug the cable into the USB 3 ports. Download and install the Intel motherboard Chipset Drivers from the Dell downloads.

A corrupted chipset driver could be the problem and at least worth a try. SSD drives. Cakewalk by BandLab and Studio One 4. I have Windows 10, is it still OK to download?

dell optiplex 3010 usb ports not working

I take it it will just overwrite existing driver but is there any risk of damaging the OS? Not had any response yet from the company that sold it. Good troubleshooting so far, but buying "used computers" is always a dice-roll. I too am a user. That happened to me with a unit from Dell Refurbished - everything seemed fine and the drivers loaded, but the BIOS had them disabled.

The following link says order of loading drivers is important, so possibly this may be my problem. USB 2. I do not think it's a failure of the USB ports. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. Optiplex sff USB3 ports not working. Device manager below. All forum topics Previous Topic Next Topic.

Re: Optiplex sff USB3 ports not working. Tesla 7 Thorium. Note: This driver is required to install in addition to chipset driver. I realize this is probably not the problem here, but it is a used machine, similar to mine.

Don't want to mess about with PC too much as it belongs to an elderly relative. Sorry for delay in responding but been away for a few days. Dell Support Resources. More details. Intel USB 3. This update fixes the issue where certain USB monitors and camera devices stop working.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.


I would suggest you try connecting the device to a different USB port and check. Hardware devices are not working or are not detected in Windows. Note: You can ask the computer manufacturer for assistance. Installing the Chipset drivers are at your own risk. Please follow these steps:. Type " DisableSelectiveSuspend ", and then press Enter. On the " Edit " menu, click " Modify ". Type " 1 ", and then click " OK ". Note : This setting affects all USB host controller drivers in the system. Registry disclaimer.

To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it.

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Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:. Hope the information helps.

Keep us updated about the status of the issue persists. We will be happy to help. Did this solve your problem? Yes No. Sorry this didn't help. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site.


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